Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Target Audience

For Pets Supplies is a veterinary-grade pet supply retailer serving responsible pet owners worldwide (excluding certain Asian countries and remote areas). Our website is designed for:

• Pet owners seeking high-quality medications (allergy relief, antibiotics, ear/eye care)
• Customers needing specialized nutrition (dry food, specialty diets)
• Those purchasing pet care essentials (collars, grooming tools, flea & tick treatments)
• Owners of dogs, cats, and ferrets

By using our site, you confirm you are at least 18 years old and purchasing for legitimate pet care purposes.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our veterinary-grade products. However:

• Product colors may vary slightly due to monitor settings
• We reserve the right to update formulations or packaging
• Prescription items require proper veterinary authorization

2.2 Product Restrictions

Certain products have special requirements:

• Medications: Must be used as directed by your veterinarian
• Food Products: Check ingredients for pet allergies
• Flea/Tick Treatments: Select appropriate products for your pet’s species and weight

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• We reserve the right to cancel suspicious or duplicate orders

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing and Taxes

All prices are in USD. International customers may incur:

• Customs duties
• Import taxes
• Currency conversion fees

These additional charges are the customer’s responsibility.

4. Shipping Policy

4.1 Shipping Options

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

4.2 Delivery Expectations

While we provide estimated delivery times:

• International shipments may experience customs delays
• We cannot guarantee exact delivery dates
• Tracking information is provided for all shipments

5. Returns and Refunds

5.1 Return Eligibility

We accept returns within 15 days of delivery if:

• Items are unused and in original packaging
• Prescription medications remain sealed
• You provide proof of purchase

5.2 Non-Returnable Items

For health and safety, we cannot accept returns on:

• Opened medications or treatments
• Used grooming tools
• Opened food products
• Personalized/fitted items

5.3 Refund Process

• Refunds processed within 3-5 business days
• Original shipping costs are non-refundable
• International refunds may take 7-10 business days

6. User Responsibilities

As a customer, you agree to:

• Provide accurate shipping and payment information
• Use products only as intended for pet care
• Consult your veterinarian before using medications
• Check local laws regarding imported pet products
• Dispose of unwanted medications properly

7. Intellectual Property

All content on forpetssupplies.com is our property, including:

• Product descriptions
• Images
• Brand names
• Website design

Unauthorized use is prohibited.

8. Liability Limitations

For Pets Supplies is not liable for:

• Misuse of products
• Shipping delays beyond our control
• Customs seizures or restrictions
• Pet health issues unrelated to our products

Our maximum liability is limited to the purchase price of the product.

9. Policy Changes

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

10. Contact Information

For questions about these Terms:

Elanco Sales
2222 Martin Luther King Junior Boulevard
Fayetteville, US 72701
Email: [email protected]