At For Pets Supplies, we understand how important your pet’s health and comfort are. While we take every precaution to ensure your veterinary-grade products arrive in perfect condition, we know that sometimes returns or exchanges are necessary. Please review our policy below to understand how we can assist you.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in resalable condition
  • Prescription medications must be unopened with seals intact
  • Original receipt or proof of purchase is required

Important: For health and safety reasons, we cannot accept returns on the following items:

  • Opened medications (including antibiotics, allergy relief, and ear/eye care products)
  • Used grooming tools or opened flea & tick treatments
  • Opened food products (both dry food and specialty diets)
  • Personalized or fitted items like collars

Return Process

  1. Contact Us: Email [email protected] with your return request within 15 days of delivery. Use our template below for faster processing.
  2. Receive Authorization: Our pet-loving support team will respond within 12 hours (including weekends) with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in their original packaging with all accessories.
  4. Ship Your Return: Send the package to our pharmaceutical warehouse at:
    Elanco Sales Returns
    2222 Martin Luther King Junior Boulevard
    Fayetteville, US 72701

    We recommend using a trackable shipping service as you’re responsible for return shipping costs.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Refunds may take 7-10 business days due to currency conversion

Exchange Process

For exchanges (size, flavor, etc.):

  1. Follow the same return process above
  2. Clearly state in your email what you’d like to exchange for
  3. We’ll ship the new item once we process your return (additional shipping charges may apply)

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items:

  • Contact us immediately with photos of the issue
  • We’ll arrange a replacement or refund at no additional cost
  • In some cases, we may ask you to dispose of certain products (like damaged medications) following FDA guidelines

Return Request Template

Use this template to expedite your return request:

Subject: Return Request – Order #[Your Order Number] Dear For Pets Supplies Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Date Received: [Insert] Items to Return: [List items with quantities] Reason for Return: [Exchange/Refund/Defective] [For exchanges, please specify desired replacement items] I confirm that: – The items are unused and in original packaging – Prescription items (if any) remain sealed – I’ve reviewed the non-returnable items list Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Questions?

Our pet-loving support team is here to help with any return questions. Contact us at [email protected] and we’ll respond promptly.

Note: This policy may be updated as we expand our product offerings of veterinary-grade pet essentials. Last updated: [Insert Date]