Privacy Policy

Last Updated: [Insert Date]

At For Pets Supplies (operated by Elanco Sales), we prioritize the privacy and security of our customers who trust us for their veterinary-grade pet essentials. This Privacy Policy explains how we collect, use, protect, and share information when you use our website www.forpetssupplies.com.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, shipping/billing address, phone number when you create an account or place orders for medications, flea treatments, or pet food.
• Payment Information: Credit card details (processed securely through our PCI-DSS compliant partners), PayPal email for transactions involving prescription medications or subscription services.
• Pet Health Information: Veterinary prescriptions or allergy details when purchasing pharmacy items.
• Technical Data: IP address, browser type, device information, and cookies to enhance your shopping experience for products like collars or grooming supplies.
• Usage Data: Pages visited, products viewed (e.g., dog/cat pharmacy sections), and search queries to personalize recommendations.

2. How We Use Your Information

Your data helps us maintain the high standards expected by pet owners who shop for:

• Processing transactions for veterinary-grade products with 256-bit SSL encryption
• Verifying prescriptions and shipping addresses for controlled substances
• Managing automatic deliveries of flea/tick prevention or food subscriptions
• Providing customer support for urgent medication orders
• Improving our product offerings (e.g., allergy relief formulas or specialized pet foods)
• Preventing fraud for high-value items like Seresto collars

3. Data Sharing & Disclosure

We respect your privacy and only share information when necessary:

• Payment Processors: Visa, MasterCard, JCB, and PayPal for secure transactions
• Shipping Providers: Only the minimum required data to deliver your pet medications and supplies globally (excluding certain Asian/remote regions)
• Legal Compliance: When required for controlled substances or to protect our military-grade secured servers
• Service Providers: Companies helping with fraud screening or website analytics (with strict confidentiality agreements)

We never sell your data to third-party marketers.

4. Data Storage & Security

Based in our temperature-controlled pharmaceutical warehouse in Fayetteville, we apply the same rigor to data protection as we do to medication storage:

• All data stored on separate servers with enterprise firewalls
• Regular PCI-DSS compliance audits
• Automatic purging of unnecessary payment data
• Employee access restrictions to sensitive health information

5. Your Rights

As a valued customer of our pet pharmacy, you can:

• Access, update, or delete your account information (except prescription records required by law)
• Opt-out of marketing communications while retaining transaction alerts
• Request data portability for your purchase history
• Withdraw consent for non-essential processing

For urgent requests related to medication orders, include “URGENT PRIVACY REQUEST” in your email.

6. Cookies & Tracking Technologies

We use these technologies to enhance your shopping experience for pet essentials:

• Essential Cookies: For secure checkout and prescription verification
• Preference Cookies: Remember your pet type (dog/cat/ferret) and food preferences
• Analytics Cookies: Understand how customers navigate between allergy relief and flea/tick prevention sections

You can manage cookies through your browser settings, though this may affect functionality for pharmacy purchases.

7. International Data Transfers

As we serve customers globally (with some regional exceptions):

• All data transfers comply with applicable laws
• USD transactions may involve currency conversion data processing
• Asian customers using JCB payments have data processed through their secure network

8. Policy Updates

We may update this policy as we expand our product lines (like new grooming or ear care solutions). Significant changes will be notified to customers with active subscriptions.