Welcome to For Pets Supplies! We’re dedicated to providing veterinary-grade pet products with fast, reliable global shipping. Below you’ll find answers to common questions about our products, shipping, and services.
Product Questions
Q: What types of pet products do you offer?
A: We specialize in veterinary-grade products including flea & tick treatments (like Seresto collars), prescription medications for dogs and cats, ear/eye care solutions, premium dry food (including Purina Pro Plan), grooming supplies, and specialized collars.
Q: Are your medications authentic?
A: Absolutely! As an authorized Elanco retailer, all pharmaceuticals come directly from our temperature-controlled warehouse in Fayetteville with proper documentation.
Q: How do I choose the right flea collar size for my pet?
A: Our product pages include detailed sizing charts. For breeds between sizes or with thick fur, we recommend sizing up. Still unsure? Email photos of your pet with a measuring tape to [email protected] for personalized advice.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two reliable services:
- Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 days after 1-2 day processing – ideal for urgent needs like medications
- Free Shipping: EMS delivery in 15-25 days for orders over $50 – perfect for bulk food or seasonal prevention kits
Q: Why don’t you ship to my country?
A: Due to pharmaceutical regulations and climate concerns, we currently exclude some Asian and remote regions. Contact us to check if we can make exceptions for non-prescription items.
Q: How are temperature-sensitive items packaged?
A: Our veterinary-trained staff uses insulated packaging with ice packs when needed. Medications always ship in protective secondary containers.
Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Q: Can I modify my order after placing it?
A: We process orders quickly to ensure fast delivery. Email us immediately at [email protected] with your order number – we’ll try to accommodate changes if processing hasn’t begun.
Q: Why was my credit card declined?
A: Common reasons include:
- Your bank’s international transaction block
- Insufficient funds for currency conversion
- Billing/shipping address mismatch
Returns & Refunds
Q: What’s your return policy?
A: We accept unopened, resellable items within 15 days of delivery. Due to health regulations:
- Prescription medications cannot be returned
- Opened food bags may qualify for store credit with photos
- Defective products get full refunds including return shipping
Q: How do I start a return?
A: Email [email protected] with:
- Your order number
- Product name and reason for return
- Photos if applicable (damaged/incorrect items)
Still have questions? Our pet-loving support team at [email protected] responds within 12 hours, even on weekends. For fastest service, include your order number and “URGENT” in the subject line for time-sensitive medication inquiries.
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